Speaking & Events - New Beginnings

      EXCELLENT  
   Based on 12 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   DBS 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently attended Michael Bentley’s Mastering Practice Management event through Practice Plan and found it to be a fantastic session.

Michael was engaging from the very start and delivered the content with real energy and a wonderfully flamboyant flair. He was also refreshingly open and transparent when sharing his own experiences, which made the session both insightful and relatable.

Having worked in dental business management for many years myself, supporting others in their own development, I strongly believe there is always something new to learn or refresh. This event provided exactly that, along with a great opportunity to engage, connect, and share experiences with others in the profession.

I would absolutely encourage anyone to attend one of Michaels' sessions whether you are new to practice management or highly experienced. It’s a great learning opportunity and a brilliant way to connect with others in the industry.
  
 
      Posted on Google  
   
   Amy Burty 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have seen Michael speak many times, he is always such a joy and so engaging, his content is so useful as is his experience he shares.  THANK YOU Michael.
  
 
      Posted on Google  
   
   Fliss McCalmont 
 
 
 
 Trustindex verifies that the original source of the review is Google. I've had the pleasure of working with Mike Bentley now coming up to 20 years and I've throughly enjoyed every minute! Mike truly is one of the best Consultants and public speakers in the industry.
Not only is he tremendously knowledgeable but so very engaging and hugely entertaining, always keeping his audience totally enthralled, envolved and upskilled. Feedback is always amazing!
Mike it's been a delight and I hope it's not too long before our paths cross again!
  
 
      Posted on Google  
   
   [BDAC]PracticeManager ÖzgeYelken 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had the pleasure to join Michael Bentley's 'New Beginnings' programme as I had taken over the role of Practice Managing without having any sort of training/handover from a Practice Manager!
The support, systems, techniques and knowledge which Michael has is amazing. His effort and guidance is exceptional and his willing to help always puts you at peace. I will always appreciate the growth within my role which he has given me throughout the years. I cannot thank Michael enough!
  
 
      Posted on Google  
   
   Josie Hutchings 
 
 
 
 Trustindex verifies that the original source of the review is Google. Michael is an excellent dental support coach and speaker. His extensive knowledge experience and commitment are what makes him outstanding. This comes from successfully working in the dental industry for many years and experiencing first hand the topics he covers. I can not recommend him highly enough he brings a fresh lively approach that benefits all members of the team.
  
 
      Posted on Google  
   
   Springmount Dental & Implants 
 
 
 
 Trustindex verifies that the original source of the review is Google. Michael played a key role in supporting our business over several years. He was consistently kind, approachable and highly supportive, and made a real effort to understand the business inside out. He quickly grasped what makes Springmount unique — our focus on high-quality, patient-centred care and the more complex nature of the work we undertake — and tailored his support accordingly.

His expertise and guidance were invaluable, and he became someone we truly trusted. We wouldn’t hesitate to recommend him.
  
 
      Posted on Google  
   
   Sophie Trolio 
 
 
 
 Trustindex verifies that the original source of the review is Google. I really enjoyed Michael's course and would thoroughly recommend it to any Practice managers new or experienced as he has some great tips and tricks
  
 
      Posted on Google  
   
   Donna Robb 
 
 
 
 Trustindex verifies that the original source of the review is Google. I attended Michael's not really knowing what to expect as this was the first course I have attended in my new role as Practice Manager  From the beginning he had me captivated and wanting to rush back to the practice and implicate lots of his strategies and tips.
  
 
      Posted on Google  
   
   Selina Alexander 
 
 
 
 Trustindex verifies that the original source of the review is Google. I found Michael’s content incredibly relevant to the real challenges dental practices are facing today. His insights were practical, timely, and truly resonated with the day‑to‑day realities of working in a modern dental environment.
Michael was also exceptionally engaging—his delivery was so compelling that I genuinely felt I could listen to him all day.
Thank you, Michael, for coming up to Scotland and delivering such valuable learning to our Practice Plan practices as part of Mastering Practice Management. It was greatly appreciated!  Selina x
  
 
      Posted on Google  
   
   Infinityblu HR 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently attended the Practice Manager course and found it extremely useful and informative. Michael is engaging and a fantastic course provider. His career in dentistry has given him a wealth of knowledge, which he shares in a very practical and easy to understand way. I would highly recommend this course to anyone working in dental practice management.

Real practice experience meets genuine stage presence

Bringing a speaker to your stage is about more than just filling a slot on the timetable—it’s about giving your audience an experience that holds their attention and leads to real action. Having spent decades on the practice floor alongside 30 years in live theatre and media, Michael bridges the gap between deep industry insight and compelling stagecraft

✓

30 Years of Stage & Performance Presence

A background in live theatre and television performance brings natural energy, warmth, and dynamic audience engagement to every keynote - ensuring your delegates stay hooked from start to finish.

✓

Grounded in Modern Practice Reality

Rooted in front-line experience as a Practice Manager, Patient Experience Lead, Nurse, and Complaints Manager - ensuring every insight addresses active, real-world practice challenges.

✓

Practical, Ready-to-Use Takeaways

No abstract corporate fluff or unreachable theories. Audiences leave with concrete verbal skills, communication frameworks and practical tools they can use on the floor straight away.

Key Event & Tour Highlights

A track record built across years of national events, corporate partnerships & industry keynotes

National Workshop Tours

Practice Plan Regional Events & Roadshows

Delivering ongoing national event series across the UK & Ireland, helping practice teams transform communication, culture, and patient experience.

Patient Experience Practice Culture Team Development

Key Partner

Practice Plan

14+

Years of Regional Workshop Tours

National keynotes and events across the UK & Ireland.

Industry Masterclasses

Extreme Business Masterclasses with Chris Barrow

High-impact, specialised national training tours co-delivered for practice managers, receptionists and clinical support staff.

Reception Excellence Dental Nursing Communication

Key Partner

Chris Barrow / Extreme Business

Industry Keynotes

Reception LIVE & TCO Masterclasses

Long-standing collaborative sessions and conference keynotes delivered for major dental groups, study clubs, and industry events nationwide.

Treatment Coordination First Impressions Case Acceptance

Key Partner

Horton Consulting, Siobhán Kelleher Conferences, FMC

Core Keynote & Workshop Topics

Available as mainstage keynotes, half-day interactive workshops or tailored study club sessions:

Mastering the Patient Journey

Transforming front-of-house interactions into seamless, trust-building patient experiences from first contact to follow-up.

Reception Excellence & First Impressions

Elevating front-of-house teams into empowered, high-value practice ambassadors who handle inquiries with calm confidence.

Ethical Treatment Coordination (TCO)

Building structured, jargon-free communication processes that elevate patient understanding and case acceptance.

Building High-Performing Practice Teams

Driving team performance, mutual accountability, and a supportive, positive workplace culture.