Join Michael, for this practical, fast-moving session, where he will show you how great communication, simple behavioural insight and structured conversations can transform every stage of the patient journey. You’ll learn how TCOs build trust quickly, support clinicians and guide patients through clear and ethical treatment discussions.
Michael will share the practical techniques that high-performing TCOs use every day, from tone of voice and body language to understanding basic behaviour styles and having effective patient assessment conversations.
Packed with real examples and actionable tips, this session will show you how a skilled TCO can boost patient experience, strengthen relationships and increase treatment acceptance in your dental practice.
Why attend:
- Understand the role and responsibilities of the TCO within the dental team
- See how TCOs make a real difference to patient experience and case acceptance
- Learn how communication, tone and body language influence patient trust and engagement
- Understand simple patient communication styles and how to adapt your conversations to help patients make informed decisions.
Gain 3 hours’ CPD | Development Outcomes A, B, C & D.