What my clients say
Posted onTrustindex verifies that the original source of the review is Google. Michael played a key role in supporting our business over several years. He was consistently kind, approachable and highly supportive, and made a real effort to understand the business inside out. He quickly grasped what makes Springmount unique — our focus on high-quality, patient-centred care and the more complex nature of the work we undertake — and tailored his support accordingly. His expertise and guidance were invaluable, and he became someone we truly trusted. We wouldn’t hesitate to recommend him.Posted onTrustindex verifies that the original source of the review is Google. I really enjoyed Michael's course and would thoroughly recommend it to any Practice managers new or experienced as he has some great tips and tricksPosted onTrustindex verifies that the original source of the review is Google. I attended Michael's not really knowing what to expect as this was the first course I have attended in my new role as Practice Manager From the beginning he had me captivated and wanting to rush back to the practice and implicate lots of his strategies and tips.Posted onTrustindex verifies that the original source of the review is Google. I found Michael’s content incredibly relevant to the real challenges dental practices are facing today. His insights were practical, timely, and truly resonated with the day‑to‑day realities of working in a modern dental environment. Michael was also exceptionally engaging—his delivery was so compelling that I genuinely felt I could listen to him all day. Thank you, Michael, for coming up to Scotland and delivering such valuable learning to our Practice Plan practices as part of Mastering Practice Management. It was greatly appreciated! Selina xPosted onTrustindex verifies that the original source of the review is Google. I recently attended the Practice Manager course and found it extremely useful and informative. Michael is engaging and a fantastic course provider. His career in dentistry has given him a wealth of knowledge, which he shares in a very practical and easy to understand way. I would highly recommend this course to anyone working in dental practice management.Posted onTrustindex verifies that the original source of the review is Google. We had the pleasure of working with Michael and the impact he had on our team was fantastic. He supported us in improving patient communication and strengthening our new patient journey, which has made a real difference to the patient experience. Michael also worked with me directly as Practice Manager, helping to build my confidence and develop my management skills. Together we created a training programme for the whole team which has been incredibly valuable for the practice. He also supported us through a challenging HR situation and his advice and guidance were invaluable. Michael is highly professional, knowledgeable and genuinely invested in helping teams succeed. I would highly recommend working with him.Posted onTrustindex verifies that the original source of the review is Google. Michael worked with my whole team to custom and improve our patient journey. From responding to emails, handling phone calls, consultations and following up consultations; all the way through to post treatment. He has dramatically improved the confidence of our entire team. As a result, our patient experience is fantastic. This has resulted in more patient referrals and higher uptake of treatments.